FAQ'S

If your package has not yet been shipped
for over 1 week after your order is placed, please contact us or click HERE to
cancel your order as soon as possible.

Due to our limited stocks of clothing,
some items sell out quickly. We try our best to replenish based on your needs,
so send us the item and size you're interested in, including the product link,
and our team will do our best to get you the item you need.

Please
note that the measurement shown on the size chart is around 1-2 cm tolerance.
Every product has its size chart on the page, and we use the measurement of cm
to measure the product. If they don't fit you well, you could return the items.
(Please check our return policy)

Our products are photographed by the camera,
without adding any filters to the picture. Product color difference depends on
your phone or computer screen, but if you are unhappy with your order we will
be happy to do a return or exchange.

We do not operate in any physical
locations at this point. Stay tuned as our brand grows.

Just enter the coupon code at the
input box at the checkout page, the discount will auto-apply on your order, pls
make sure of the coupon using dates. If it expires, your coupon code won't
work.

Please see our Size Guide nearing the size options on the product page.
If you still have specific questions about a fit of an item or measurement
guidelines, please email us for more help.

Due to unforeseen
circumstances, items listed on the website are in rare cases out of stock in
our factories. If this does happen, we will contact you within 24-48 hours to
explain the cancellation. If other items in your order are in stock, those
items will still be shipped to you and the unavailable item will be removed
from your order and a refund will be processed.

Please contact us immediately if
you need to change or cancel your order. We process and ship orders quickly
(one business day to ship items that are in stock). Once the parcel has been
processed and sent to the post office, we will be unable to make any changes.

We offer worldwide shipping,
and you can check this page to see more shipping info.

If your package has not yet
been shipped, please contact us via contact@06storeshope.com to edit your correct shipping address as soon as
possible.

Unfortunately shipping fees will not be refunded
if you decide to return your items. For more information on returns, please
check this page.

We accept PayPal, Visa and
MasterCard credit and debit cards via our secure payment method.

All credit and debit
cardholders are subject to validation and authorization by both us and the card
issuer, to maintain security and prevent fraud.

We accept US dollars, Euros,
Great British Pound Sterling, Canadian Dollars, Australian Dollar, Norwegian
Krone, Switzerland Francs, Swedish Krona, Polish Zloty, Danish Krona, Japanese
Yen, Hong Kong Dollar, AED and others.

Yes, we take your security
seriously. We use industry-standard encryption technologies when transferring
and receiving customer data exchanged with our site server. None of your credit
card details will be revealed.

During checkout, when you
enter your credit card & personal information at our online store, you are
passing the information securely to us, using secure socket layer technology
(SSL).

Your credit card may be
refused for any of the following reasons:

The card may have expired.
Pls confirm that your card is still valid. You may have reached your credit
limit. Contact your bank to check that you have not exceeded the authorized
purchase limit.

You may have entered some
information incorrectly. Check that you have filled in all the required fields
correctly.

Make sure you’re using the
latest version of your web browser. Maybe because your browser is installed
with some kind of plug-in. Please clear the cookies restart the browser and
then try again.

If you have any other issues,
we recommend getting in touch with your card issuer.

Your credit card will only be
charged once after your order ships.

If you just placed your
order, what you are seeing on your bank account is an authorization. This is a
common bank practice handling credit card transactions to ensure sufficient
funds and account authenticity. This authorization will clear (depending on
your bank, usually within 48 – 72 hours.) If you need help speeding up the
process, you can contact the issuing bank of your credit card.

Still can not find your questions? Do not worry,
contact us now via email: contact@06storeshope.com or the page here.